Terms of Use and Credit Disclosure Template

This page is a configurable template. Replace it with terms approved for your licensed operating entity before public lending.

Applications and approval

Submitting an application does not guarantee approval or disbursement. Applications are reviewed using the lender's approved credit policy. Loan amount, fees, interest, term and repayment due date are disclosed before acceptance.

Payments and receipts

Where payments use M-Pesa, users should retain the Safaricom transaction code and application reference shown in the ledger. Payment confirmation is subject to gateway callback or reconciliation.

Customer protection

Borrowers may request account support, transaction review and complaint escalation through the published support channels. The platform must not be used for harassment, unauthorized contact access or deceptive collection practices.

Production activation

Production use requires appropriate Central Bank of Kenya authorization where applicable, M-Pesa/Daraja approval, data-protection compliance and applicable tax invoicing setup.